Refund policy

Refund Policy

Return window

We accept return requests within 30 days of delivery.

Eligibility

To be eligible for a return, the item must be unused or in its original condition, and you must provide proof of purchase.

How to start a return

Email support@shopvoly.com with your order number and reason for return. We will reply with the next steps.

Damaged or incorrect items

If your item arrives damaged or incorrect, contact us within 7 days of delivery and include photos if possible.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges are non-refundable unless the item was damaged, defective, or sent in error.